Account Deletion Request

Important: Bhakti5.com operates on a privacy-first, minimal data collection model. We do not store personal accounts or maintain user profiles in the traditional sense.

Before proceeding with an account deletion request, it's important to understand what data we collect and how our service works.

• User Location Profiles: We maintain a simple user database (without passwords) that stores your timezone and city information when you provide your city name.
• Reminder Preferences: We store your personalized reminder settings for fasting, festivals, and other spiritual practices.
• Temporary Message Context: We cache your last 2 messages for 24 hours to maintain conversation context for follow-up questions.
• Browser Local Storage: The web application stores your selected city preference locally in your browser. This data never leaves your device.

• No Passwords: Our user database does not contain passwords or authentication credentials.
• No Permanent Chat History: We do not archive or permanently store your conversations beyond the 24-hour temporary cache.
• No Personal Identifiers: We don't collect or store names, email addresses, or phone numbers beyond what's necessary for service functionality.
• No Group Chat Data: We currently do not support group chats, but may introduce this feature in the future based on user feedback.

You may want to request account deletion in the following scenarios:

• If you believe we have inadvertently collected personal information about you.
• If you have concerns about any data that might be associated with your WhatsApp number.
• If you want to ensure complete removal from any potential future data collection.
• If you have used any premium or special services that might have involved data collection.
• For peace of mind and to exercise your privacy rights.

Send your deletion request to: [email protected]

1. Email Us: Send an email to [email protected] with the subject line "Account Deletion Request".
2. Include Your WhatsApp Number: Provide the WhatsApp number you used to interact with our chatbot service.
3. Specify Your Request: Clearly state that you want your user profile (location data) and any cached messages removed.
4. Verification: We may ask you to verify your identity by sending a message from the WhatsApp number in question.
5. Processing: We will process your request within 48 hours.
6. Confirmation: You will receive a confirmation email once the deletion is complete.

• Profile Removal: Your user profile containing timezone, city data, and reminder preferences is immediately deleted from our database.
• Message Cache Cleared: Any cached messages (last 2 messages) are immediately purged from our systems.
• Service Access: You can still use our web application and chatbot service, but you'll need to provide your city information again for location-based features.
• No Data Recovery: Deleted location profiles and cached messages cannot be recovered.
• Complete Removal: We ensure no data is retained in any third-party services we may use.

Your Privacy Rights:

• Right to Know: You have the right to know what data we collect (which is minimal).
• Right to Delete: You have the right to request deletion of any potential data.
• Right to Opt-out: You can stop using our service at any time.
• Right to Transparency: We provide clear information about our data practices.

Our Responsibilities:

• Prompt Response: We respond to all privacy requests within 48 hours.
• Complete Deletion: When requested, we ensure complete removal of any associated data.
• Transparency: We maintain clear and honest communication about our data practices.
• Continuous Improvement: We continuously improve our privacy protections.

For account deletion, privacy concerns, or questions about our data practices, contact us at [email protected]. We typically respond within 24 hours.

BHAKTI5 PTE. LTD. — 22 Sin Ming Lane, #06-76, Midview City, Singapore 573969